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Help Centre
Answers to what members actually ask. If yours is not here, a person will read your ticket.
All topics
Getting started
Watching
Billing
Devices
Account & security
Getting started
How do I create a NAMI account?
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I never received my verification email.
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What is a profile, and how many can I have?
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How do kids profiles work?
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Watching
How many people can watch at the same time?
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Playback keeps buffering.
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Why does a title disappear from Continue Watching?
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A film I was watching is no longer in the catalogue.
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How do I turn on subtitles?
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What video quality will I get?
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Billing
How do I change my plan?
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How do I cancel?
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My payment failed.
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Can I pay by bank transfer?
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Where can I see what I have been charged?
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Devices
Which devices can I watch on?
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How do I sign in on my TV?
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How do I sign out a device I no longer have?
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Can I download titles to watch offline?
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Account & security
I forgot my password.
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My account is locked.
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I think somebody else is using my account.
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How do I delete my account and my data?
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